Customer service (was Digest Number 421)

I think John has hit the nail on the head here because I do know of a
representation that was made to the ARE a few years ago and the very
polite response was that the style of customer service provided in
the Railfan Shop was in accordance with a carefully prepared business
plan.
Apparently feedback from potential customers indicated that
an "alternative" style of customer service was required and that the
current management was head-hunted to provide it. Customers did not
want the Railfan Shop to be another Dymocks or the like. I understand
that it has been confirmed that many railway enthusiasts prefer
the "in your face" style of customer service - and demonstrate their
satisfaction from their wallets!
Enthusiasts who prefer a more traditional style of customer service
do have other retail outlets in Melbourne or can purchase their books
by mail order!
Paul in Melbourne
--- In TramsDownUnder@y..., John Fitzsimons <fitzsimons46a@y...>
wrote:

Re Message 2 from "Citadis" concerning Railfan Shop manager:

A formal letter to ARE board signed and setting out
your problems with the manager to me would be more likely to achieve
something.

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