"... a failure in a piece of technology..."
Yeah, technology is great - when it works....
On Thu, Mar 9, 2023, 15:02 Tony Galloway arg@...> wrote:
> So David Fat Controller Idiot thought “industrial sabotage” might have
> been responsible - what an odious and despicable grub :
> Sydney train commuters to get free transport day after rail network outage
> causes chaosCybersecurity attack ruled out as rail shutdown puts pressure
> on NSW government before state election
> Natasha May <//www.theguardian.com/profile/natasha-may>
> [image: Commuters waiting for light rail services after Town Hall station
> was closed]
> Commuters wait for light rail services after Sydney’s train network was
> shut down. Those who turned to Uber will have surge pricing refunded.
> Photograph: Dan Himbrechts/AAP
> The New South Wales premier, Dominic Perrottet
> https://www.theguardian.com/australia-news/dominic-perrottet, has
> apologised for a peak-hour meltdown of the Sydney rail network less than
> three weeks out from the state election.
> The shutdown on Wednesday afternoon
> left tens of thousands of passengers stranded, with Uber fares spiking to
> hundreds of dollars in surge-price fees.
> Amid a backlash on Thursday, Uber promised to reimburse customers who were
> charged the surge prices.
> Perrottet apologised for the system shutdown and said he had ordered a
> fare-free day be instituted as a result. “These challenges occur from time
> to time,” he said.
> “What’s most important is when they happen they get fixed immediately.
> I’ve been assured by the secretary of the Department of Transport
> https://www.theguardian.com/australia-news/transport that this won’t
> happen again.”
> Immediately after the network shutdown the retiring transport minister,
> David Elliott, said it was most likely the result of a “glitch” but also
> suggested it may have been caused by “foreign interference or industrial
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> Those concerns were dismissed by transport chiefs on Thursday, who blamed
> a fault in the network’s communications.
> Transport for NSW said the network had been shut down for safety reasons
> after the digital train radio system on the network failed about 2.45pm.
> The system was back online within about an hour but delays ensued into the
> peak period.
> The head of Sydney https://www.theguardian.com/australia-news/sydney
> Trains, Matt Longland, said “based on the detailed review overnight” the
> delays had been caused by a failure in a piece of technology and were not
> “related to any suspected issue in terms of any cyber activity or any
> anything of that nature”.
> The failure came in the network’s emergency system, known as Frequentis,
> which Longland said was managed by a third-party “technology partner”.
> A backup system supposed to kick in in the event of a fault had not
> worked, he said, something Sydney Trains was still investigating. Asked on
> Thursday whether the system should be run in-house, he said the agency made
> case-by-case decisions.
> “The decision that we made at the time in 2016 was really about buying a
> proven system that operates internationally,” he said.
> “That’s the system that we’ve got. It has been operating very reliably but
> certainly it’s a case-by-case basis in terms of technology.”
> The shutdown – that followed months of chaos on the network last year,
> stemming from an industrial dispute with the state rail union – was seized
> on by the NSW Labor party, with the shadow transport minister, Jo Haylen,
> saying the government had failed to manage the city’s rail network.
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> “The lights were out across Sydney trains but they were also out in the
> retiring transport minister’s office,” she said.
> The Greens MP Sue Higginson encouraged those stuck in Sydney’s “train
> chaos” to send their rideshare or taxi receipts to the premier, Dominic
> Perrottet, and the NSW Liberals.
> Elliott said the glitch could have occurred under any government. “The
> comments made by the Greens and Labor MPs simply reinforce the point that
> both are desperately trying to score political points from a highly
> operational transport issue,” Elliott said.
> “The fact is that this operational issue (glitch in router/modem) could
> and would have occurred under any minister or government. Unless of course
> the Greens and Labor parties know something we all don’t.”
> Uber said it had not been alerted by Transport for NSW about the outage,
> and people who were charged above the surge cap would be refunded within 48
> “While in the past we have been alerted by Transport for NSW when there
> were Sydney-wide transport issues, in this instance we had no warning that
> there would be such a complete outage on the NSW trains network,” the
> spokesperson said.
> Uber said that as soon as it became aware of the situation, the company
> had “immediately” lowered the surge and communicated with driver-partners
> encouraging them to come online.
> *... as 2023 gathers pace, we have a small favour to ask.* A new year
> means new opportunities, and we're hoping this year gives rise to some
> much-needed stability and progress. Whatever happens, the Guardian will be
> there, providing clarity and fearless, independent reporting from around
> the world, 24/7.
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