A few weeks ago I put in a query via Transport Info about a private bus
service. Within two days it had been referred to the operator and the
operator responded promptly both by email and by phone. I don't think
there's a consistent pattern. My most successful representations over the
years have been through local members (both Labor and Liberal).

Tony P
(who used to prepare Ministerial correspondence and is familiar with the
territory)

On Sunday, 25 September 2022 at 17:05:42 UTC+10gregsut...@...
wrote:

> The Minister (the reply being drafted by TfNSW) only replies to

> government MPs.

>

> Non government MP's letters get replied to by the Parliamentary

> Secretary (drafted by TfNSW), a government backbencher who gets paid

> more as he answers for the Minister (and gets extra salary for so doing).

>

> Letters from the general public get a direct reply from TfNSW beginning

> "I have been directed by the Minister", about as genuine as a $3 coin.

>

> As for the papers unless it comes under the "if it bleeds, it leads"

> they are not interested.

>

> Sometimes, even for a government member, the reply takes longer than 7

> months.

>

> Transport Info is a pure spin device to hide and ignore genuine complains.

>

> Greg

>

>

> On 25/09/2022 4:34 pm, Dudley Horscroft wrote:

>

> > Better to write to the Minister. And if you don't get a reply, write

> > to the papers under the heading "Minister doesn't care".

> >

> > regards

> >

> > DudleyF

> >

> > On 22/09/2022 3:00 am, Matthew Geier wrote:

> >> On 21/9/22 15:19, TP wrote:

> >>> Keep lodging those complaint forms on Transport Info Geoff. One day

> >>> it'll sink in. Long after we've all gone.

> >>>

> >> That doesn't work. After a 3 or 4 complaints about the same issue they

> >> just black list you and stop even acknowledging your complaint.

> >>

> >

>