The Minister (the reply being drafted by TfNSW) only replies to
government MPs.

Non government MP's letters get replied to by the Parliamentary
Secretary (drafted by TfNSW), a government backbencher who gets paid
more as he answers for the Minister (and gets extra salary for so doing).

Letters from the general public get a direct reply from TfNSW beginning
"I have been directed by the Minister", about as genuine as a $3 coin.

As for the papers unless it comes under the "if it bleeds, it leads"
they are not interested.

Sometimes, even for a government member, the reply takes longer than 7
months.

Transport Info is a pure spin device to hide and ignore genuine complains.

Greg

On 25/09/2022 4:34 pm, Dudley Horscroft wrote:

> Better to write to the Minister.  And if you don't get a reply, write

> to the papers under the heading "Minister doesn't care".

>

> regards

>

> DudleyF

>

> On 22/09/2022 3:00 am, Matthew Geier wrote:

>> On 21/9/22 15:19, TP wrote:

>>> Keep lodging those complaint forms on Transport Info Geoff. One day

>>> it'll sink in. Long after we've all gone.

>>>

>> That doesn't work. After a 3 or 4 complaints about the same issue they

>> just black list you and stop even acknowledging your complaint.

>>

>