Re: Earbashing on trams about to be increased by Yarra
  Andrew C

Not that I catch crowded peak trains (of course none are at the moment) but
I am sure it would be useful in Melbourne to have an announcement informing
us which side train doors will open. While most passengers would know,
strangers to the line would not. I often don't.

V/Line (regional) trains have very verbose temporary announcements about
service changes, often inaudible over the noise of the motors.

I think I've heard, probably here, that A/B/C/E class trams have automatic
volume control, depending on the interior tram noise level. Unfortunately D
class drivers can control the volume level of announcements and some have
the level set to a deafening maximum.

It is too late to remind people about validating their Gold Coast travel
card once on the tram. We walked very briskly to catch one sitting at a
stop and forgot to validate our cards at the stop before boarding.

Andrew.

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On Wed, 6 Jan 2021 at 21:00, 'Richard Youl' via TramsDownUnder < tramsdownunder@...> wrote:

> I rode the first day much earlier than you did and people seemed to be

> coping quite well with which side to alight from. Perhaps a late afternoon

> riders were a pack of dummies.

>

> Nevertheless sooner or later which-side announcements were sure to come as

> they had been a feature on the trains for years. Nevertheless people seemed

> quite capable of pushing the button to open the doors to get out.

>

> My beef is the verbosity of even important announcements, let alone all

> the trivial childish announcements.

>

> And as for reminding people to touch their tickets, it must be close to

> 50% of my rides have ticket inspectors on board and they always catch

> somebody and rarely do they seem to be innocent befuddled riders. Most are

> people who take the risk and hope there’s no inspectors. It’s not rare to

> see people dash on board without stopping to validate their tickets, or get

> off the tram and walk away without touching off. They are just calculating

> fare dodgers. And overhearing the occasional inspectors, part of the

> conversation sometimes includes discussion about previous fare evasion

> warnings.

>

> Regards,

>

>

>

> On 6 Jan 2021, at 6:10 pm, Anthony Dudley Horscroft <

>transitconsult@...> wrote:

>

> 

>

> Mea Culpa. I am responsible for some of the excess announcements on

> GCLR! I was on the trams the first day, and the passengers were completely

> foxed by the oddity of having the platforms on various sides. They all

> dashed to the left side of the tram, and waited for the door to open if and

> when they pressed the Door Open button and I had to point out that the

> platform was the other side. On arrive as Hospital, I mentioned to one of

> the staff on the platform that the side on which the doors opened should be

> in the announcements. Little did I know that this would be continued what

> 2 years later? Incidentally, the fact that passengers had no idea which

> side the platforms were, and many had no idea about door buttons but just

> stood there waiting like Sydney siders, must have been responsible fr the

> 55 minute journey, for a trip which now takes 33 or thereabouts minutes.

>

> regards

>

> Dudley

> On 5/01/2021 10:09 am, 'Richard Youl' via TramsDownUnder wrote:

>

> This has just arrived from one of my contacts:

>

> “Hi Richard,

> Recently you berated G:Link about the constant noise generated by

> automated announcements interrupting private conversation. You also

> commented that there were so few announcements on Yarra Trams vehicles, as

> a comparison.

> Unfortunately, that may soon change with the below article appearing in

> our daily update this morning:

>

> *Problem solvers: Late last year, YT held our third annual Ideas Lab. This

> year, we identified over 70 customer and Authorised Officer pain points and

> brainstormed 30 possible solutions, including a number of quick wins.*

> *The quick wins were: automated audio announcements at stops to remind

> boarding customers to give way to alighting customers, ticket compliance

> support through updated driver announcements, and additional ticketing

> information. Work has begun on the quick wins which are expected to be

> delivered within the next six months.”*

> Good Luck. Just don’t leave home without your earplugs! Don’t they realise

> that the more blabber there is, the less anybody listens to any of it?

>

> Regards,

>

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