----- Forwarded Message -----
From: Roderick Smith rnveditor@...>
 
Sent: Friday, 18 January 2019, 22:34
Subject: Mon.14.1.19 daily digest

Roderick
190114M Australian Open transport map.
190114M Melbourne 'Age' - Caulfield - Oakleigh delays.
190114M Melbourne 'Herald Sun' - letters (road-rail-water).
190114M Metro Twitter:- 16.17 & 17.24.- Prahran (PROV).
190114M 'SMH' - driverless trial.
Mon.14.1.19 Metro Twitter
Greville St, Prahran, with Station Hotel and an advertising hoarding for Brewer Tennis Rackets.
13.20 Cranbourne/Pakenham/Frankston lines: Minor delays (a track fault at Caulfield). Trains may be held..
- 13.24 Another disaster brought to you by Metro.
- 13.28 I'm stuck at Malvern; any chance that we are going to move soon?
- 13.30 We have staff on site; we should have your train moving soon.
- 13.30 Delays extending.
- 13.32 Do you actually mean shortly, or did they just get worse?
- 13.33 Why can’t our system be like Tokyo’s?
- 13.35 I don't understand how you keep having these same issues? What have you spent the money on?
- Overtime?
- 13.38 Why are heaps of trains going through Malvern but ours has been sitting here for 15-20 minutes?
- 13.46 Is your train now on the move?  We have a number of trains ahead of your's which need to move off first. [was the 13.20 start a deliberately-late announcement; there can't be that many trains stranded at this time of day].
- 13.48 The line was closed for 2 weeks while they did works.
- 13.53 Major, but clearing.
- 14.24 Still delay? I am at Southern Cross. Do not want to be stuck at train for hour, so I plan alternative travel.
- 14.34 Delays have mostly reduced; there still may be alterations while we recover.
- 14.51 Yes, moving without interruption.
- 14.55 I know November was the last time I got a full service until today, and one train was cancelled and then the next train skipped the loop. It's mind boggling what the money has been spent on.
- 15.43 The line was closed close to a month.
- 15.47 Buses replace trains between Caulfield and Oakleigh (a train fault).. Buses have been ordered but may take over 45 minutes to arrive, consider alternative transport. [with 50 comments, and  comments fanning off comments, too hard to collect & collate.  Classic Metro 'We can't cope, we don't try, we don't care].
- 16.02 Four buses are in operation, with a further 18 enroute.
- 16.14 Six buses are in operation, with a further 25 enroute.
- 16.31 15 buses are in operation, with a further 16 enroute; an extended journey time of 30 minutes.
- 16.46 Journey time extended by ~90 minutes. [5 km, 1 h for walking, with an available pub break at Carnegie would be a realistic option].
- 17.05 33 buses are in operation; still journey time extended by 90 minutes.
- 17.19 Frankston line: Major delays because of congestion and knock-on effects.
- 17.22 Board an outbound Frankston train and change for a replacements bus at Caulfield.  [as if one line can cope with the patronage of two].
- 17.24 "minor"? [photo of packed subway].
- 17.42 Because of limited bus availability, defer travel plans or seek alternative transport.
- 17.43 38 buses are in operation.
- First day back after planned works and it falls apart.
- Why are you advising this when the Frankston train is stuck at Richmond and people are squashed in?
- Stuck at Toorak for 15 min, still not moving.  DO NOT GET ON A FRANKSTON TRAIN.
- 2.5 hours South Yarra to Murrumbeena.  I bet that this doesn't count in the performance statistics; there will be some exemtion.
- I'm on a train at Oakleigh. Noone knows in which direction this will head..  There are outbound and inbound passengers on this train.
- 17.54 Training commuters in bladder and anger control.
- 19.20 52 buses are in operation.
- 19.21 Consider alternative transport options, such as tram route 3 Flinders Street – Caulfield and bus route 900 Caulfield – Oakligh..
- 21.31 In addition to the extended delays, the lack of assistance to those passengers displaced from your faulty trains, who were required to disembark alongside both operational train lines as well steep embankments, was not only unsafe, but borderline dangerous.  [but better than being captive for hours].
- 23.33 Buses are replacing trains Caulfield - Oakleigh for the rest of the night.  We're working through the night to get trains running from the first in the morning.
- 4.35 Buses are in position to replace trains if required. Our work teams are close to finishing final repairs (currently completing final safety checks).
- 4.56 Work crews are close to finishing repairs. Power has been restored to overhead wires; final safety checks are in progress.
- 5.17 Work crews have completed repairs; the line has been reopened.  Trains may be delayed by up to 15 minutes.
- Tues. How do I get a refund for yesterday's Pakenham 'disgraceful' delays?
- We have a special webpage for this event.
14.33 Belgrave/Lilydale lines: Trains will depart from altered platforms between Camberwell and Box Hill until further notice.
- 15.24 Buses will be replacing trains Camberwell - Box Hill (a track fault near East Camberwell).  Buses will take some time to arrive, consider alternative transport options.  [the usual management copout. Burke Rd tram to Whitehorse Rd then 109, then 15 min walk south from your stop.  Walk to Riversdale Rd, then 15 min walk north to your stop, or connect at the terminus into a 'smart' bus].  Slow, inadequate.
- 15.32 Is this impacting only outbound trains?
- 15.33 Train services have resumed, with major delays [and tough titties for those who set forth on alternatives].
- 15.36 There may be some knock-on delays to the Alamein line.
- 17.53 It's so hot & overcrowded on this Lilydale train.
Sunbury line: Buses replace trains North Melbourne - Sunshine from 20.25 (maintenance works).
- Might have to cancel the buses.
- Fuck you Metro.
Werribee/Williamstown lines: Buses replace trains North Melbourne - Newport/Williamstown from 20.40 (maintenance works). Trains will run to an altered timetable Newport - Werribee.
- Metro Bus might be a more-appropriate name for you.

Australian Open Monday 14 January to Sunday 27 January 2019
Extra Route 70a trams will run between:
Stop D6 Flinders St West and Melbourne Arena.
Stop 122 Southern Cross Station and Melbourne Arena.
Route 70 runs as normal, servicing all stops between Wattle Park and Docklands.
Trams run approximately every 5 minutes at busy times, and until one hour after the end of play each night. Accessible trams will run approximately every 10 minutes.
Route 70 passengers with a valid Australian Open ticket will be allowed free travel.
City Circle trams will run only in a clockwise direction between 9.30 and midday each day. They will resume running in both directions from midday.
https://yarratrams.com.au/service-changes/australian-open-2019

Reimbursement for passengers on Cranbourne, Pakenham, Frankston and Gippsland lines - 14 January 2019
Passengers travelling on the Cranbourne, Pakenham, Frankston and Gippsland lines on Monday 14 January are eligible for a reimbursement, following delays caused by a train fault at Malvern.
The reimbursement is also in recognition of successive planned disruptions throughout December and the first two weeks of January.
Applications for reimbursement will be open until Friday 1 March 2019.
Metropolitan passengers are eligible for a reimbursement if they travelled on the Cranbourne, Pakenham and Frankston lines between 3pm and midnight on Monday 14 January 2019.
Eligible passengers can apply for a reimbursement by completing our online reimbursement form or by contacting the call centre on 1800 800 007. Passengers will be credited with the cost of a 2 hour myki money fare ($4.40 for full fare, $2.20 for concession).  When filling out the reimbursement form online, passengers will need to enter their myki card number and select “Special Consideration" as the reimbursement request option.
Regional passengers are eligible for a reimbursement if they travelled on the Gippsland line between 3pm and midnight on Monday, 14 January 2019. Eligible passengers can apply for a reimbursement of their journey by completing the VLine online reimbursement form or by contacting the call centre on 1800 800 007.  Passengers will also receive a free return journey on the Gippsland Line for a future date of their choosing. This will be valid for 12 months. More information on how to claim the free return journey will be available soon.
<www.ptv.vic.gov.au/news-and-events/news/reimbursement-for-passengers-on-cranbourne-pakenham-frankston-and-gippsland-lines-14-january-2019>Investigation launched into train faults, as commuters vent after delays of two hours 14 January 2019.
Crowds wait in the sun at South Yarra station. Credit: Nathan Corbani
An investigation has been launched into train infrastructure faults at two Melbourne stations which saw commuters face lengthy delays of up to two hours during peak hour.
Hundreds of commuters were stuck in the heat waiting for alternate transport on Monday evening after faults hit the the Cranbourne and Pakenham lines at Carnegie and Malvern stations.
More than 50 buses were sent to transport passengers between Caulfield and Oakleigh stations, while Metro Trains advised passengers to add an extra two hours onto their travel times.
Crowds at Richmond Station as train delays bite. Credit: Daniel Bowen
Stations platforms are crowded after the faulty train caused delays of up to 90 minutes. Credit: Melissa Singer
More than six hours after the initial warning, the Cranbourne and Pakenham lines remained suspended, with Metro Trains warning buses would continue to replace trains for the rest of the night.
Public Transport Victoria chief executive Jeroen Weimar apologised to commuters and said an investigation into the cause of the issue had been launched.
"This is a very disappointing incident, especially following several weeks of disruptions to passengers on the Pakenham, Cranbourne and Gippsland lines," he said.
"I want to apologise to the passengers who were delayed last night, particularly in the hot weather. We’ve commenced a full investigation into the incident.”
Crews were working overnight to repair the lines before the first service on Tuesday.
Metro Trains said earlier on Monday that a faulty train had blocked the line at Carnegie station. Passengers also reported seeing the overhead wiring at Malvern station damaged.
A cable hanging at Malvern station on Monday evening. Credit: Daniel Bowen
The fault also created delays on the Frankston line, which suffered from major delays of up to an hour and congestion due to the knock-on effects.
Commuters took to social media to complain about the disruptions, with some saying it took more than three hours to get home in the searing heat.
The crowds at Malvern station. Credit: Lucas Valic
One Twitter user, Anesh Kurian, said queues to board a bus were stretching up to two kilometres.
Another man, Sameer Deshpande, said he had been late to pick up his children from childcare due to the delays and was forced to pay a $150 surcharge and a late fee.
Others have demanded compensation or refunds after paying for rideshare cars or taxis home.
It comes after months of works on both the Cranbourne and Pakenham lines, which began in December.
Commuters were offered free travel for the first three weeks of December while trains weren't running during a major construction blitz.
This was required to upgrade power, signalling and 80 kilometres of overhead wiring for the new high-capacity trains, which will run between Cranbourne and the city from next year.
Buses then replaced trains between Flinders Street in the CBD and Westall station from January 1, with train services resuming on Monday.
<www.theage.com.au/national/victoria/train-fault-knocks-out-key-lines-commuters-face-lengthy-delays-in-peak-hour-20190114-p50rc4.html>

The private hell of catching public transport 14 January 2019. 382 comments..
If you've recently returned to work, or are reading this on your first commute for the year, odds are you have already broken your New Year's resolutions.
But since the statute of limitations on wishing someone "happy New Year" lasts this year until January 21 – that is the third Monday, after that it's just awkward, OK? – I am going to propose one more resolution for my fellow public transport users.
Hey, buddy, get off your phone and walk normally. Credit: Ryan Stuart
Can we please all try to learn to walk a little better/faster/with more purpose?
I'm first to admit I am a "walking snob". I walk fast, sometimes too fast. My best friend is also a fast walker. We can pound 20 Manhattan blocks in 10 minutes. But I've come to blows with ex-partners who were slow walkers (and eaters,  apparently). They would say my charging ahead – including on holidays, especially on holidays – was inconsiderate. No, buddy, what's inconsiderate is you giving me a hard time when your legs have 15 centimetres on mine.
But nowhere is my contempt for how the average person walks more triggered than around public transport. As the train pulls into the station each morning, most of my fellow passengers are already distracted by their phone screens or the music blaring through their earbuds.
They shuffle into the carriage, as if there is actual chewing gum on their shoes, their senses of direction and decision making temporarily disabled.
What do I do? Where do I go? "Ping!" goes their iPhone. You barely scrape your right foot into the train before the doors close.
Inside, they hover near the door, despite the aisle being nearly empty. Perhaps they are afraid of getting stuck in the centre of the carriage at their destination, 13 stops later. Only when someone bellows, "Can ya move in, please?" does it startle them from their stupor. Unless they are listening to rap music and continue to stare blankly, oblivious to the human traffic jam they have created.
In Sydney, it's just as bad, as passengers on the double-deck trains have to contend with a third vexing question: up or down? You only have to board a train at the airport, while people fumble with cases and bags, and their own minds, to test your blood pressure.
Once you reach your destination, the situation is just as frustrating. People are on their phones as they disembark, meandering all over the platform as if they're drunk at 8am. And shuffling, always shuffling. When did we all stop walking? This would never happen in Singapore/Tokyo/Hong Kong, I often think.
Call me impatient or judgmental but what is it about public transport that turns otherwise fit and capable people into dolts?
In Hawaii and a growing number of cities overseas, authorities have started fining people who text while walking, while China has introduced "texting while walking" lanes on footpaths. And Australia's pedestrian fatality rate has been unacceptably high in recent years, with police and health authorities blaming mobile phone use and general distraction (by both drivers and pedestrians) for some of the deaths.
I'd love to see the train announcers in our capital cities ask passengers to pocket their mobile phones during boarding. As well as addressing the safety risk, with Melbourne's trains running at 92.4 per cent punctuality during December, they could use a little help running on time. It's time we make walking and talking/texting/Fortnite-ing socially unacceptable.
When I visit Singapore or Hong Kong, passengers respect the transit system enough to board in an orderly fashion. I don't think they'd dare be checking Instagram while minding the gap. Perhaps that's the problem: Australians are made so despondent by our public transport networks that we have stopped trying to help the system succeed. We have given up.
So, now that most of you are back at work, a plea. Some of our biggest public transport issues need government intervention but some of the most annoying ones have to start with all of us. So next time you're near a train, walk, don't run. But don't shuffle either.
Related Article: When does your right to read a book at the beach trump another's right to turn the sand into a nightclub? The right to holiday silence.
Related Article: How much creative work could we do if we were just privileged enough to have the space? Finding a room of one's own.
<www.theage.com.au/lifestyle/life-and-relationships/the-private-hell-of-catching-public-transport-20190110-p50qpf.html>

Driverless train runs full length of new Sydney line ahead of opening 14 January 2019. 16 comments.
Sydney commuters will be able to catch driverless metro trains between Sydney's north west and Chatswood as early as April or May after the first train successfully completed running on the entire length of the 36-kilometre line.
The exact date of the opening of Australia's first driverless passenger line will depend on complex testing of train systems and signalling over the coming weeks, as well as final approval for services by the national safety regulator.
Premier Gladys Berejiklian doubted people would be fazed by riding on driverless trains, pointing out that they are operating successfully elsewhere in the world such as in Singapore.
Premier Gladys Berejiklian marks the arrival of the first metro train at Chatswood.Credit:AAP/Jeremy Piper
"I don't think people will think about it once they are on the system. It will be so efficient, and of course, we will continue to have all of our station staff," she said.
Platform screen doors have been installed at each of the 13 stations along the line, and 17 of a 22-strong fleet of trains have been delivered from India.
The Northwest Metro is the Berejiklian government's signature rail project and will feature prominently during the state election campaign.
The driverless metro train at Chatswood Station.Credit:AAP/Jeremy Piper
While Sydney's $2.1 billion light rail project is mired in controversy, Ms Berejiklian cited the metro line as evidence of her government's ability to complete major transport projects.
"We stuck to our guns, we made the key decisions and we have now got to this point where in a few months' time customers will be able to use this turn up and go system," she said.
She reiterated that the Northwest Metro from Rouse Hill to Chatswood would be at least $500 million under its $8.3 billion budget.
Transport Minister Andrew Constance said the government hoped to open the line to passengers early in the second quarter of this year but complex testing of train systems still had to be completed, especially on a section between Epping and Chatswood.
"We will come back to the community once the testing is done to advise of a specific date [for the opening]," he said. "We have to test the train extensively. It is a driverless train [and] it has to meet the requirements of the national safety regulator."
Fares the metro line will be the same as Sydney's existing suburban rail network.
The metro line includes a 4.5-kilometre viaduct and cable-stayed bridge.
Passengers will be able to peer onto the rail track through a window at the front of the single-deck trains. Each carriage has three double doors, allowing trains to be boarded faster.
Tunnelling has been underway for months on the second stage of the metro line between Chatswood and Sydenham via Sydney's CBD.
An existing 13-km stretch of heavy rail line between Bankstown and Sydenham will also form part of the second stage once it is converted to carry the metro trains by 2024.
The cost of constructing the second stage has been budgeted at up to $12.5 billion.
<www.smh.com.au/national/nsw/driverless-train-runs-full-length-of-new-sydney-line-ahead-of-opening-20190114-p50raq.html>
* They have been going round Kuala Lumper for years Sydney playing catch up..
* Well done premier! A monumental achievement!
* There is no provision at any of the stations for any of the future orbital metro lines. There is no provision for the NSW fast train network in the area. There is no overall, long-term plan. Time to plan ahead.
* What is the advantage of driverless trains?  Cost less to run? will tickets be cheaper? Didnt think so.
* Lots of things run smoothly overseas that never seems to replicate here as the Aussie Gov Co way is the cheapest, and nastiest.
* A disaster waiting to happen. Spend millions just to avoid employing people.
* The original planned time for the 36 km from Cudgegong to Chatswood was 36 minutes - an average of 60km/h. That assumed 130km/h when above ground, 100km/h in tunnels, very brief stop, powerful acceleration and zero minutes for the transfer to suburban rail at Chatswood. I wonder what will happen in practice.
* Just another spoke (albeit a welcome one) in the Sydney HUB and SPOKE rail network. What Sydney needs are several orbital lines. Finish the Parramatta - Chatwood / Epping line. Start on the Campbelltown, Badgery's Creek, Penrith, Richmond Line and closer in extend the Light Rail System from Dulwich Hill to Mascot. Dont give up on the Northern Beaches Line. We need more Rail and LESS ROADS.
* A $500m saving still isn't enough to cover the $549m blowout of the late-running light rail.
* "Premier Gladys Berejiklian doubted people would be fazed by riding on driverless trains, pointing out that they are operating successfully elsewhere in the world such as in Singapore"
But does Madam Berejiklian doesn't grasp the fundamental fact that most things in Singapore work like clockwork. Our trains stop dead in their tracks when the sky has a sneeze! We may end up having frequent evacuation of stranded passengers, the cumulative costs of which will outstrip employing qualified train drivers all year round. Knowing Liberals' panache for disasters, this will be another feather to their already crowded cap.
* Super cool.
* Fantastic. A real achievement and one of the the many infrastructure projects needed and being delivered by the Liberals in this city of 5 million. I guess we can look forward to State Labor cancelling lots of infrastructure projects if they get in power.
* It’s time for Daley to support the Bankstown Line Metro conversion.
* Announce a project. Plan a project. Build a project. Finish a project. I like that in a Government.
* Bring it on! I can't wait, it will turn a 1.5 hour commute each way down to half an hour.
* Fantastic achievement for the Berejiklian Government, can't wait for the commencement of Metro services. Now we just need them to get started on the Sydney Metro West (before Labor tries to cancel it).

Council bus crashes into three cars, closing major Brisbane road 14 January 2019.
A bus has crashed into three cars, blocking a major arterial road on Brisbane northside.
The Brisbane City Council bus hit the parked cars on Hamilton Road approaching the intersection with Gympie Road in Chermside about 6.15am.
The bus crashed into three cars on Hamilton Road near the intersection with Kelso Street.Credit:Mackenzie Ravn - 7 News Brisbane
Hamilton Road was closed in both directions between Farnell Street and Gympie Road and police were asking motorists to avoid the area.
The bus driver, a man in his 50s, was believed to have suffered a medical episode behind the wheel and was taken to the Royal Brisbane and Women’s Hospital in a stable condition, according to the Queensland Ambulance Service.
Australian Traffic Network spokesman Jay Lane said drivers on Hamilton Road were getting around the accident scene thanks to diversions being in place..
He said the road was still busy but the crash was having more of an effect on Gympie Road traffic.
<www.brisbanetimes.com.au/national/queensland/council-bus-crashes-into-three-cars-closing-major-brisbane-road-20190114-p50r6k.html>Tourist bus crashes down 20m slope after leaving O'Reilly's retreat 14 January 2019.
A bus full of tourists has crashed 20 metres down an embankment in the Scenic Rim, leaving the driver trapped in the wreckage and 19 passengers injured.
The bus had left O'Reilly's Rainforest Retreat when it crashed off Lamington National Park Road just after 8pm on Sunday.
The bus crashed in Lamington National Park near O'Reilly's Rainforest Retreat. Credit:Tourism Queensland
The Queensland Ambulance Service set up a triage centre to treat 19 injured passengers, while fire crews secured the bus and helped paramedics pull the driver, a man in his 20s, from the wreck.
QAS senior operations supervisor Allan Windsor said four ambulances, critical care paramedics and the high acuity response unit attended the crash.
"A group of tourists were booked onto the bus to go and look at the glow-worms and whilst proceeding to the glow-worm caves up there, it went down an embankment,” he said.
Mr Windsor said most passengers managed to get out of the bus themselves and climb back up to mobile reception range to call for help.
Nineteen passengers suffered cuts, shards of glass in their arms and seatbelt injuries. Six were taken to Gold Coast University Hospital but most of their injuries were minor.
The driver was in a more serious condition with pelvic and abdominal injuries and was flown to the Gold Coast University Hospital by helicopter.
"It certainly had the potential to be much more serious injuries from there," Mr Windsor said.
"I would say a lot of them were very lucky, it looked like it was a very low-speed impact."
Police were investigating the crash.
<www.brisbanetimes.com.au/national/queensland/tourist-bus-crashes-down-20m-slope-after-leaving-o-reilly-s-retreat-20190114-p50r6a.html>

Perth fringe-dwellers get late-night CAT bus for festival 14 January 2019.
Fringe festival-goers will have a late night transport option from January 22 to March 3 when a special service CAT bus service begins.
The late-night red Fringe CAT will run on a 15 minute frequency from 7pm to 9.45pm during the week and til midnight on Friday and Saturday between Fringe World festival venues in Perth.
A special night time Fringe CAT will run during the festival.Credit:Hamish Hastie
The state government is currently looking at the future of the CAT service and has previously raised the potential for a 'black' CAT night service.
Passengers who use the Fringe CAT will be asked to provide their feedback on the service, which will be used to guide the future of the CAT services.
Transport Minister Rita Saffioti announced the Fringe CAT at the Girls School Fringe venue in East Perth, where acclaimed performance A Midnight Visit will be staged.
“Fringe World Festival brings such vibrancy to the city, so providing easy, frequent and late-night access to public transport through the Fringe CAT is a great initiative," she said.
“The major Fringe event hubs in Yagan Square, Perth Cultural Centre, Ice Cream Factory and The Woodside Pleasure Garden are all easily accessible by Transperth services, and I’d encourage all attendees to consider making public transport part of their event plan.”
Fringe Festival director Amber Hasler said part of the magic of Fringe was opening up unique parts of the city for people to explore and enjoy.
“Special services like the Fringe CAT - along with regular public transport services - are a great way to get to both the major Fringe hubs, and the venues like Girls School which are on the fringes of the festival,” she said.
More than 500 people have already provided feedback on the CAT services online.
Eight in 10 passengers said they were satisfied or very satisfied with the existing services.
<www.watoday.com.au/national/western-australia/perth-fringe-dwellers-get-late-night-cat-bus-for-festival-20190114-p50r8y.html>

Cranbourne, Pakenham fault causes major delays, buses replacing trains
Herald Sun January 14, 2019.
Commuters faced delays of up to two hours on the Cranbourne and Pakenham lines due to a train fault. Picture: Twitter/SanChhay.
The head of Public Transport Victoria says a “disappointing incident” with a train and infrastructure fault is to blame for major delays on the Cranbourne and Pakenham lines.
An investigation was launched on Monday night to work out the exact cause of the problem, which left commuters stranded for up to two hours.
Peak-hour services were suspended on Monday afternoon. Metro Trains reports buses would replace trains between Caulfield and Oakleigh for the rest of the night.
PTV chief executive Jeroen Weimar said: “This is a very disappointing incident, especially following several weeks of disruptions to passengers on the Pakenham, Cranbourne and Gippsland lines.
“I want to apologise to the passengers who were delayed, particularly in the hot weather.”
Crews were on Monday night working to repair the cause of the fault, which triggered a major backlog during peak hour.
Mr Weimar said there would be a full investigation.
Metro Trains said there had been a faulty train blocking the Cranbourne-Pakenham line at Carnegie railway station. Massive queues formed at Caulfield station as replacement buses failed to meet peak-hour demand.
Metro Trains advised passengers to “defer travel plans or seek alternative transport options”.
Consumers were advised to board a Frankston line train and change to a replacement bus at Caulfield.
As a result the Frankston line experienced major delays of up to 90 minutes as Cranbourne-Pakenham passengers crammed on to its trains. Frankston line services returned to normal after 8pm.
Angry commuters have taken to social media to vent their disgust, posting photos of queues and packed platforms at Caulfield and Richmond railway stations.
Many called on Metro Trains to provide compensation.
<www.heraldsun.com.au/news/victoria/cranbourne-pakenham-track-fault-causes-major-delays-buses-replacing-trains/news-story/168796c1df3641157736b197ca46c32f>