Well, this is the system apparently - it appears to be across the board:

https://www.ptv.vic.gov.au/about-ptv/victorias-public-transport-network/performance-monitoring/ https://www.ptv.vic.gov.au/about-ptv/victorias-public-transport-network/performance-monitoring/

According to the 2017 PTV annual report, train and tram had about 98% service delivery, buses nearly 100%. Train had nearly 92% punctuality, tram about 82% and bus about 80%. You'd expect this relationship of figures given the different degrees of priority accorded to the three modes. In that respect, trains should have 100% reliabilty. Trams and buses have some excuse due to the lack of priority accorded to them on the road, which is even poorer for buses than for trams. A bit tough entirely blaming the operators when the government generally favours priority for automobiles over public transport on the roads.

Customer satisfaction for 2016-17 came out at 72% for trains, 76% for trams and 76% for buses.

Tony P
---InTramsDownUnder@..., <transitclassics@...> wrote :

Re the punctuality for YT and Metro, isn't it about time they did the same for the bus operators? They just run there operations without any fines at all, I seriously doubt they would come anywhere near 80% puntuality.

If it good enough for two areas of public transport, it should be the same for all! A hang over from the moron days of Kennett.

Greg