One of the useful byproducts of the Go card (like the Opal in NSW or any transport smartcard) is the data that becomes available. Queensland has been releasing this in the form of quarterly reports on transport performance, including user feedback. The latest for SE Queensland is here:
https://publications.qld.gov.au/dataset/f7250547-39cf-492e-a524-b435dd6a5e8d/resource/664bd507-ec79-4d45-b1d1-dfb5a12208da/download/translink-tracker-q3-2016-2017.pdf https://publications.qld.gov.au/dataset/f7250547-39cf-492e-a524-b435dd6a5e8d/resource/664bd507-ec79-4d45-b1d1-dfb5a12208da/download/translink-tracker-q3-2016-2017.pdf
I reached for these because I've been trawling some of the public feedback on Australian PT systems which, apart from the agencies' own reporting, comes from useful sources like the Canstar Blue surveys and tripadviser.com.au reviews.
Canstar Blue, a public survey of rail user opinions in capital cities, can be dealt with fairly quickly because for several years' running Perth has come top and Melbourne bottom (and Adelaide second from top, Sydney second from bottom and Brisbane piggy in the middle) and it's probably a case of "wake me up when something different happens" there!
https://www.canstarblue.com.au/travel/transport/city-trains/ https://www.canstarblue.com.au/travel/transport/city-trains/
Tripadviser is very interesting if you filter out the opinions of locals (which may be prejudiced) and focus on the interstate and overseas visitors. The overall picture for Australia is that, again predictably, Perth comes out all aces - as well as the trains, the CAT buses are singled out for particular praise - so Perth can be set aside in a class of its own.
The only other city that comes up pretty good on all modes is actually Gold Coast, with Surfside Buses being singled out for lavish praise by visitors from elsewhere (and the trams are praised too of course). A lot of this would be down to the great integration job that Translink has obviously done on the trams and buses. The Translink quarterly reports indicate that Gold Coast buses carry about 14 million passengers per annum, about twice as many as the trams, this being excellent for a regional city in Australia. The performance of both is pretty evenly matched across the system, according to these reports, with the buses being hampered a bit by mixed traffic whereas the trams are prioritised. However public feedback rates the comfort of the buses higher than that of the trams and accessibility equal between the two - so there you go tram buffs, put that in your pipes and smoke it! ;)
No other city comes up with guernseys across all modes. The standout in Sydney is the Manly ferry. The government buses get a bit of a bucket on tripadviser, with driver rudeness and poor driving being highlighted. In Melbourne, the trams get very positive reviews and the trains are bucketed. In Adelaide, the positive feedback highlight is the city circulator buses followed by the trams. Adelaide trains don't rate a mention at all!
Tony P